Privacy and Security

We will only use the information supplied by you to process your order or to send you marketing communications if you have specifically asked us to do so. To enable your order to be delivered to you we need to pass on your postal address and a contact telephone number to our third party carriers. We will not call you unless we need to confirm or verify some details of your order with you.

Credit card and debit card details are checked and verified by a third party company and goods will only be dispatched once authorisation has been obtained. To ensure that your credit or debit is not being used without your consent, we will validate your name, postal address and any other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you are consenting to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency. This is done for the sole purpose of confirming your identity. A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Kookai does not store your credit/debit card details.

We are committed to protecting your security and make every effort to ensure your transaction is safe and that your personal information is secure. All information processed is encrypted and passed via a secure connection. We use Internet standard encryption technology known as SSL (Secure Sockets Layer).

If using a public computer or Internet enabled device, always log out and close all browser windows when you have finished using the Internet.

When creating a password, try to use a combination of letters and numbers and avoid using your name, email address, or other personal information that can be easily obtained. It is recommended that you frequently change your password and avoid using the same password for multiple accounts.