Returns

We offer a full refund on all online purchases returned in the condition in which they were sold within 28 days or you receiving them. Returns are processed within 48 hours of receipt at our fulfilment centre and all refunds made to the credit or debit card used to place the original order.

Items should be returned unused, and with all KOOKAI garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Unidentified returns may be returned to the sender.

To return an item, you must complete the returns form on the reverse of the despatch note included within your parcel, providing as many details as possible. You should send your return back to us within the original packaging to the address below.

We recommend you use a secure and insured delivery service, such as Royal Mail Special Delivery, to return any unwanted items to us as we cannot accept responsibility for any items not received. Please ensure that you keep your tracking number until your refund has been processed and confirmed.

KOOKAI RETURNS
Amethyst Group (Staplehurst)
Lodge Road
Staplehurst
Kent TN12 0QW

We will refund your return postage if an item is deemed as faulty. However we cannot accept liability for an item until it has been returned to us and confirmed as faulty.

Please note that we are unable to process ebay outlet returns at the above address. Outlet customers should click here.